Fri. 27 Dec. 2024 – Sun. 5 Jan. 2025

FAQs

EVENT FAQS

I want to see a particular player in action. When are they playing?

The United Cup group stages will run in Perth from the 27 December 2024 – 1 January 2025.


How many matches are played in each session?

There are day sessions and night sessions. Each tie will comprise one men’s singles and one women’s singles match featuring the No.1 ranked singles players, and one mixed doubles match.


Has anything changed to the format for 2025?

At the second qualification date, if there is a player in the Top 10 (maximum 1 ATP and 1 WTA player) of the latest PIF ATP or WTA rankings who has entered and has an eligible team but has not been accepted based on their individual ATP/WTA ranking, they will be accepted, and their team will replace the lowest ranked team with combined ranking.


How do I contact customer support?

For all ticket enquires, please contact Ticketek’s support team at 13 28 49.

If you have any general queries, contact Tennis Australia Customer Service by email at  [email protected] or call 1800 752 983.



TICKET FAQs

Where do I go to buy tickets for the event?

United Cup Perth tickets can be purchased via the Ticketek website.


Tickets conditions of sale and entry

All United Cup 2025 tickets are subject to the Tickets Conditions of Sale and Entry.


What is the concession policy?

All patrons aged 12 years old and over must have the appropriate form of concession to purchase a concession reserved seat ticket. They must present the relevant concession documentation at the point of purchase and upon entry into the event.

The following are accepted forms of concession for the purchase of tickets:

  • Student Cards: Full-time Secondary students, Full-time Tertiary Students;
  • Pensioner Concession Card: Aged (AGE), Bereavement Allowance (BVA), Carer (CAR), Aged Blind (AGE BLIND), Parenting Payment (single) (PPS), Disability Support Pension (DSP), Disability Support Blind (DSP Blind), Partner Allowance (PTA), Sickness Allowance (SAL), Special Benefit (SPL), Widow Allowance (WDA), Widow Pension (WID), Wife Pension (WFA/WFD/WFW), Newstart Allowance over 60 years (NSW/NMA) Mature Age Allowance (MAA), Mature Age Partner Allowance (MPA), Newstart Allowance (NSA), Parenting Payment (PPP/PPS);
  • Veteran Affairs and TPI;
  • Health Care Cards: Exceptional Circumstances Relief (DR), Sickness Allowance (SA), Special Benefit (SL), Farm Help Income Support (FFR), Newstart Allowance (NS), Youth Allowance (YA), Newstart Mature Age Allowance (NMA), Parenting Payment (single) (PPS), Low Income (LI), Carer Allowance (CD), Partner Allowance (PA), Mobility Allowance (MO), and Widow Assistance (FA), Family Assistance (FA), Child Disability Allowance (CDA); and
  • Personal Treatment Entitlement Card: Must be current.

Will there be children’s tickets available to purchase?

Children aged 3–11 as at the date a ticket is presented for entry at the event may purchase a Kids Ticket. Children aged 2 and under as at the date a ticket is presented for entry at the Event may enter at no charge, provided they do not occupy a reserved seat.


Can I transfer or change my booking to another session if I change my mind?

Bookings cannot be changed to another session after purchase.



VENUE FAQS

What do I do if I lose my belongings onsite?

All lost and found items are taken to reception after an event.

You can give them a call between 8:30am and 5:00pm Monday – Friday, to find out if your lost item has been located. The number to call is 08 6365 0700.

Lost property is logged and held for up to three months. After this time, if it hasn’t been claimed, it will be donated to The Salvation Army.


Is smoking/vaping allowed onsite?

RAC Arena is a non-smoking venue, including e-cigarettes and vapes.


Can I bring my pram?

You aren’t able to bring your pram inside the venue but you can store it at our external cloaking tent. This is located on the right hand side, when facing the main entrance.


Are there parent rooms available?

Every accessible toilet in the arena has baby change facilities.


Are there ATMs/EFTPOS facilities available?

All catering and ticketing outlets on site accept EFTPOS. The 2025 United Cup Perth is a cashless event.


Can I access free public Wi-Fi while on site?

There is currently no public Wi-Fi available at RAC Arena.


Is there cloaking or lockers available onsite?

An external cloak room is located to the right of the main entry where you can leave any large bags or prohibited items that can’t come inside. Once you’re inside the venue, we can also store smaller items at our Information Desk.


Can I bring a camera to the event?

Cameras are permitted, as long as their focal length is less than 200mm. No video cameras or handy cams are permitted (refer prohibited items list).

Images of the United Cup Perth taken with a camera, mobile phone, or other wireless device cannot be used for any purpose other than for private and domestic purposes. You cannot sell, license, publish or otherwise commercially exploit photographs. Flash photography is not permitted in seating areas. Publishing video footage is forbidden.


What can/can’t I bring onsite?

For the comfort and safety of patrons and players, the following items are NOT permitted in the Event without the express authorisation of TA:

  • alcohol
  • bags larger than A4 size, including suitcases
  • tennis racquets, beach balls or other inflatable devices, frisbees, helium balloons
  • camera tripods, monopods, telephoto camera lenses with a focal length capacity greater than 200mm
  • video cameras or handy-cams
  • audio recorders
  • any other devices used for recording or transmitting scoring data or other statistical information for commercial purposes (including sports betting)
  • eskies, hampers, large containers in excess of 1.5 litres
  • glass (including bottles), cans, ceramic and breakable containers;
  • flags, banners, signs larger than 180cm by 90cm in size or with handles longer than 50cm
  • animals other than animals recognised as assistance animals under the Disability Discrimination Act 1992
  • chairs and stools
  • musical instruments, whistles, loud hailers, amplification equipment
  • unmanned aerial vehicles (drones), flares, fireworks, firecrackers, smoke bombs and laser pointers
  • bicycles, skateboards, rollerblades, rollerskates, scooters (other than scooters used as a disability aid in accordance with the Disability Discrimination Act 1992)
  • unauthorised promotional, commercial, political, religious or offensive items of whatever nature including clothing, flags, banners, signs, symbols, leaflets, stickers or flyers
  • any other dangerous item or good, substance, weapon, including knives.

The following items are permitted, however such items are subject to security check on arrival at the Event and must be presented for security approval. TA, SOPA and ASM Global, as applicable, maintain the right to prohibit any of the below items as deemed necessary for the safety and comfort of others:

  • small bags, including handbags;
  • non-alcoholic beverages or drink bottles in plastic;
  • food, in permissible packaging, including baby food;
  • plastic or paper cutlery only;
  • deodorant and perfume;
  • medicine;
  • umbrellas (must be shorter than 300mm in length when in the closed position).

A full list of prohibited items can be found here



FOOD AND DRINK FAQS

Can I buy food and drink at the event?

Yes, there are multiple outlets which serve food across the venue.


Is there free drinking water onsite?

RAC Arena has many filtered water fountains throughout the venue which the Arena staff can direct you to.


Can I bring my own food and drinks to the event?

Outside food and drinks are not permitted into the venue.

Patrons are permitted to enter with a limit of one (1) sealed 600ml PET bottle of water, per person.



ACCESSIBILITY FAQS

How do I purchase accessible seating tickets?

Companion cards are accepted for all events at RAC Arena. Special access, wheelchair, or companion card tickets can now be booked via:

  • Ticketek website
  • Ticketek’s Accessible Seating line via 1300 665 915
  • Or in person by visiting a Ticketek agency.

Is there accessible parking available?

The RAC Arena Car Park has 14 ACROD bays. The first set are located near the Milligan St entrance, with the second set located towards the back of the car park near the Suite Holders and Mobility Entry. ACROD bays are allocated on a first come first served basis.


Where are the accessible bathrooms onsite?

Accessible bathrooms are located on every level of RAC Arena.



SAFETY FAQS

Is there first aid onsite?

Yes, first aid is located on Ground Level via Door 2, and Level 1 via Door 13/14


What safety measures are in place?

Tennis Australia and RAC Arena take the safety and security of all guests at our events very seriously. As such, you will be subjected to security checks upon entry to the arena and will be asked to comply with the direction of security guards, staff and the WA Police when on site if required.


How do I report an issue or disturbance during the event?

You can report any issues of disturbances to the RAC Arena Information Desk on the day of your attendance.



Need more information about RAC Arena? Visit the RAC Arena website now.


RAC ARENA WEBSITE

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The players shown are for illustrative purposes only. Qualification and participation subject to ATP/WTA rules. Players may withdraw due to injury, illness or other grounds. Photographs courtesy of Getty Images and ATP tournament.

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